OVERVIEW
At our store located in San Juan, all purchases are final, except in certain exceptional cases. Management and/or the Online Store reserve the right to accept, deny, and/or honor exchanges or returns, as applicable.
Our policy lasts for one (1) day. If one (1) day has passed since your purchase, unfortunately, we cannot offer you a refund or exchange. Several types of goods are exempt from being returned. Perishable goods such as food and flowers cannot be returned, except in cases at Flovers' discretion.
SECTION 1 - CANCELLATION
Our florist works on the design, preparation, and dispatch of fresh flowers daily. All purchases are final, but if for reasons beyond your control unauthorized payments, fraud schemes, or identity theft occur, which you can prove, exceptions may arise which are at the discretion of the Online Store to grant such cancellation.
To request a cancellation (not guaranteed and at Management's discretion), you must meet the following conditions:
- The Order is recent, and two (2) hours have not passed since the payment was completed;
- your item must be unused and in the same condition that you received it in its original packaging,
- and if it has a delivery option, it has not yet been delivered.
The Online Store is dedicated to the retail sale of high-quality floral arrangements with fresh natural flowers, which are carefully selected, and other related products or articles in the floristry industry. However, the Online Store is not responsible for, nor does it guarantee the durability of the flowers once they are dispatched from our florists, including and not limited to:
- the perfection of said fresh natural flowers, as well as their parts (petals, stems, color tones),
- the poor condition of the product or item in which it is found (high temperature, humidity, and unsuitable environment),
- natural deterioration of all parts of the flower,
- dehydration, loss of color, composure, or shape,
- destruction of the product or item by pets or third parties,
- weather, human, natural, or acts of God,
- any mistreatment of the product or item involved,
- and the refusal of the recipient (if applicable) once it is delivered.
If the customer is not satisfied with the product or item delivered, it must be returned in its entirety with all its accessories (if applicable), as soon as possible within two (2) hours to the florist where the purchase was made to receive a credit, monetary adjustment, or exchange, which will be subject to the Return Policy. No money will be refunded if it meets the mentioned items from one (1) to eight (8). If a store credit is granted, it must be claimed on the same day of the order from the time of cancellation and will be valid for sixty (60) days from being granted.
Any product or item you purchase can only be returned in accordance with this Return Policy.
Your right to cancel an order only applies to Goods that are returned in the same condition in which you received them. Delivery costs and products or items that are damaged, incomplete, not in the same condition in which you received them, or simply do not meet the mentioned items will not be refunded. Therefore, you must take reasonable care of the purchased Goods while they are in your possession.
SECTION 2 - REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SECTION 3 - LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: [ https://floverspr.com/pages/contacto ].
We will refund you no later than three (3) to five (5) business days from the day we receive the returned goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such a refund.
SECTION 4 - SALE ITEMS
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
SECTION 5 - EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item or one of equal value, send us a message at: [ https://floverspr.com/pages/contacto ] and bring your item to: FLOVERS, Carr. 169 KM 7.2 , Bo. Camarones, Local 31 , Guaynabo PR 00971.
SECTION 6 - CHARGEBACKS
In the event a customer makes a claim or dispute with their bank or credit card account, we will cooperate to resolve it and listen to the customer's alleged claim regarding the product and/or service.
Flovers will diligently submit all evidence of the matter in question through these dispute channels.
For orders that include delivery service and have been delivered satisfactorily, Flovers will exercise its right to stand firm in not refunding money when the purchase-sale with delivery service has already been completed within the reasonable calendar time offered to the customer.
In case of fraud or unauthorized activity, please contact +1 (787) 979-1117, +1 (787) 938-6942.
SECTION 7 - CONTACT INFORMATION
If you have any questions about this Return Policy, you can contact us:
- By visiting this page on our website: https://floverspr.com/pages/contacto.
- By phone number: +1 (787) 979-1117, +1 (787) 938-6942.
Last revised: Monday, April 7, 2026.