Return Policy
GENERAL DESCRIPTION
In all of our two (2) stores located in San Juan and Patillas, all purchases are final, except in certain exceptional cases. The Management and/or Online Store reserves the right to accept, deny and/or honor exchanges or returns, as applicable.
Our policy has a duration of two (2) days. If two (2) days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange. Several types of goods are exempt from being returned. Perishable products such as food and flowers cannot be returned, except in those cases at the discretion of Flovers.
SECTION 1 - CANCELLATION
Our florist works on the design, preparation and delivery of fresh flowers daily. All purchases are final, but if, for reasons beyond your control, unauthorized payments, fraud schemes, or identity theft occur in which you can prove, exceptions may occur that are at the discretion of the Online Store to grant said cancellation.
To request a cancellation (not guaranteed and at the discretion of Management), you must meet the following conditions:
- The Order or Order is recent and two (2) hours have not passed since the payment was completed;
- Your item must be unused and in the same condition as you received it in the original packaging,
- and if it has a delivery option, it has not been delivered.
The Online Store is dedicated to the retail sale of high quality floral arrangements with fresh natural flowers which are carefully selected and other products or items derived from the floristry industry. However, the Online Store is not responsible for, nor does it guarantee, the durability of the flowers once they are shipped from our florists, including and not limited to:
- the perfection of said natural fresh flowers, as well as their parts (petals, stems, color tones),
- the poor condition of the product or article in which it is found (high temperature, humidity and unsuitable environment),
- natural deteriorations of all parts of the flower,
- dehydration, loss of color, composure or shape,
- destruction of the product or article by pets or third parties,
- meteorological, human, natural or God-given causes,
- any mistreatment of the product or wrapped item
- and the recipient's rejection (if applicable) once it is delivered.
If the customer is not satisfied with the product or item delivered, it must be returned in its entirety with all its accessories (if applicable), as soon as possible within two (2) hours at the florist where the purchase was made for receive a credit, monetary adjustment or exchange that will be subject to the Return Policy. No money is returned if you comply with the aforementioned lines from one (1) to eight (8). If a store credit is granted, it must be claimed on the same day of the order or order as of the cancellation and will be valid for sixty (60) days when granted.
Any products or items you purchase can only be returned in accordance with this Return Policy.
Your right to cancel an order or order only applies to Goods that are returned in the same condition in which you received them. Delivery costs and products or items that are damaged, incomplete, not in the same conditions in which you received them or simply do not comply with the mentioned lines will not be refunded. You must therefore take reasonable care of the purchased Goods whilst they are in your possession.
SECTION 2 - REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
SECTION 3 – LATE OR MISSING REFUNDS
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is issued.
If you have done all of this and still have not received your refund, please contact us at: [ https://floverspr.com/pages/contacto ].
We will refund you no later than fourteen (14) days from the day on which we receive the returned Goods. We will use the same payment method that you used for the Order, and you will not incur any fees for such refund.
SECTION 4 - SALE ITEMS
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
SECTION 5 - EXCHANGES
We only replace items if they are faulty or damaged. If you need to exchange it for the same item or one of equal value, send us a message at: [ https://floverspr.com/pages/contacto ] and bring your item to: FLOVERS, 778 Ave. San Patricio Urb. Lomas, San Juan PR 00907.
SECTION 6 – CHARGEBACKS
If the client makes a claim or dispute regarding their bank account or credit card, we will cooperate to resolve the same and hear the client's alleged claim regarding the product and/or service.
Flovers will diligently submit to these dispute channels all evidence of the matter in question.
Orders and lost items that have delivery service and have been satisfactorily delivered, Flovers will exercise its right to remain firm in not returning money when the purchase and sale with delivery service has already been consumed within the reasonable time offered in the calendar to the client.
If there is fraud or unauthorized activity, please contact +1 (787) 979-1117 , +1 (787) 979-1118 , +1 (787) 938-6942 , +1 (939) 845-7575 .
SECTION 7 - CONTACT INFORMATION
If you have any questions about this Return Policy, you can contact us:
- By visiting this page on our website: https://floverspr.com/pages/contacto .
- By phone number: +1 (787) 979-1117 , +1 (787) 979-1118 , +1 (787) 938-6942 , +1 (939) 845-7575 .
Last review: Friday, October 27, 2023.